We operate a professional approach at all times and expect the same from you. The information requested on all CRS Group forms is purely for the purpose of assisting us to meet our legal requirements, and in order to locate the most suitable placement for you.

The Contract

We are CRS Group [trading as] (throughout “we”, “us”, “our” and “ours”) of 6-7 Clock Park, Shripney Road, Bognor Regis, England, PO22 9NH including, for the purposes of this agreement, our branch offices and our subsidiary or associated companies.

YOU ARE (name)…………………………………………………………………………………………….. (Throughout “you” and “your”).

Introduction: We are an Employment Business as defined in the Regulations and are in the business of providing services in our capacity as an employment business to locate work for persons registered on our database of candidates and where work is found, providing arrangements for workers to provide services to our client through supply by us. You are seeking work from time to time, have provided us with your personal details to be registered on our database of candidates, and have asked us to locate work for you. We are prepared to seek work for you on the basis set out herein, and you wish to accept our services. The types of work (“Work Types”) we shall seek for you are Temporary Work in either Industrial or Catering Sectors

Definitions and meanings

Assignment: The arrangement for you to provide your services to a Client of ours, specified in a Proposal which you have accepted, and which is subject to the Terms

Assignment Term: The period for supply of your Work Services which may be specified in an Assignment, and any agreed extension thereto, and which is subject to termination in accordance with the terms herein

Client: A third party who is specified to be the Client in an Assignment and references to the Client shall include references in the alternative to “End User” except where the context so precludes

Client Agreement: The agreement between us and the Client for the provision of services by you

Commencement Date: The date agreed as the start of the Assignment Term

Contract Site: The site specified in an Assignment, being the site to which we have been asked by the Client for you to report or provide your services, or such other site as may be agreed from time to time

End User: Any third party for whom or at whose premises the Work Services are performed as required by a Client or to whom a Client or potential client provides information regarding you

Expenses: Such expenses as are authorised in writing by a Client and supported by original vouchers/receipts

Holiday Pay: Such payment as is due to you for annual leave in accordance with the Working Time Regulations 1998 (as amended) (“WTR”)

Minimum Rate: At least the NMW per hour being the minimum rate of pay we reasonably expect to pay you under an Assignment Notice to Terminate: If agreed in relation to an Assignment, the period of notice to be given by a Party to terminate an Assignment Parties: You and us

Pay Rate: The rate or rates of pay specified in an Assignment

Payment Terms: Weekly in Arrears into your bank account or by cheque

Proposal: An offer to you of temporary work comprising the information in the draft form set out in Schedule 1 and which, from the date of acceptance by you, comprises an Assignment

PW Details: The previous work information required as set out in Schedule 2

Regulations: The Conduct of Employment Agencies and Employment Businesses Regulations 2003 (as amended)

Schedule: A schedule to this agreement

Special Terms: The special terms specified in an Assignment, being arrangements that the Client will wish you to observe during the Assignment

Terms: The terms and conditions set out on this and the following pages

Work Services: Your services agreed to be provided in an Assignment for the Client at the Contract Site for the Assignment Term

Work Time: The hours worked in the performance of the Work Services during an Assignment and any additional hours that you may agree to provide your services

AGREEMENT

In consideration of the mutual obligations set out in this agreement you accept and agree the Terms which you acknowledge you have fully read and understood. Note: You may confirm your acceptance of the Terms by signing the same below, or by confirming your acceptance orally, by email or by fax. Subject to prior communication by any means of this document by us, the earlier of your request to us to seek work for you any time after you have received the Terms or the provision by you of any Work Services under a Proposal shall be deemed to be your acceptance of this agreement and where acceptance is by provision of your services, acceptance shall also be of the Proposal, in all cases whether or not signed by you.

Terms and Conditions

our services

1. Whilst your details are registered on our database, it is agreed that

(a) we may from time to time and at our sole discretion search for opportunities for you, usually within the Work Types, and if we consider we have found an opportunity that may be suitable we may inform you of this opportunity

(b) we may, where appropriate in each case, arrange an interview for you to meet a Client and assist in concluding any negotiations but we offer no guarantee that an opportunity we inform you of will be capable of being progressed

(c) should a potential client wish to engage you for any work that is not within the Work Types, we may inform you of the terms proposed in a

Proposals

2. You acknowledge and agree that the following terms shall apply in relation to a Proposal:

(a) a Proposal shall be either in writing or, if the proposed start date for you to provide your Work Services is immediate and/or we deem it is not reasonably practical for us to send a written Proposal to you before the start date, we may orally communicate the details of the proposed terms of the Proposal to you and forward a written confirmation setting out the terms of the Assignment as soon as it is reasonably practical for us after your work has commenced

(b) you must notify us promptly of your decision to accept or reject a Proposal; notification can be oral or written, by facsimile, letter or email, by signature of acceptance on a copy of a Proposal and in any event commencement of work under a Proposal shall be deemed to be your acceptance; once you have accepted a Proposal we will rely upon your acceptance, but if you should change your mind you should notify us immediately

(c) your acceptance of a Proposal that we offer you will be your acceptance of the work and the terms set out in the Proposal and your agreement to provide your services for an Assignment subject to and in accordance with the Terms

(d) where you have accepted a Proposal we shall endeavour to supply you on Assignment to the Client

(e) we may withdraw a Proposal at any time prior to commencement of the related Assignment

(f) once you have accepted a Proposal either orally or in writing we shall confirm your intention to start work to the Client, and, if we have not already done so, we shall forward to you a form of timesheet, which you may use to record the time you spend during an Assignment in providing your Work Services to the Client

(g) applicable from 1st October 2011, on or before the time of your acceptance of a Proposal you must inform us whether you have previously worked in any capacity for the Client or End User named in the Proposal at any time after 30th September 2011, and if you have so worked, provide us with the PW

Your obligations – information

3. In consideration of registration of your details on our database, you agree

(a) to provide us with a full and accurate summary of your employment history and qualifications if you have not already done so, and, if we request it, proper evidence of your entitlement to work in the United Kingdom together with copies of any qualifications or certificates disclosed by you

(b) to provide us with any information we reasonably request and any information relevant to the decision of a Client to engage you including information that may result in the best interests of a Client being affected in any way, whether relating to your health such that it may affect your ability to perform tasks which are intrinsic to the role or other matters relating to your ability to perform work efficiently or otherwise (including charges for criminal offences and undischarged criminal convictions)

(c) to notify us immediately of any change in any of the information (without limitation) you have provided to us at any time

(d) to our verification of, retention and use of, all information and documents we obtain, either from you or from any other party relating to you, for the purpose of our statutory obligations and for locating work for you, including the provision of such information and documentation to a Client, and relevant use by the Client, but you may withdraw your consent by notice in writing to us at any time and thereafter we shall only provide such information and documents where required by law

(e) that clause 3(d) will apply to information received by us both before and after commencement of any engagement we arrange

(f) that all information you provide hereunder will be full and accurate in all material respects

(g) upon request to provide us with names of suitable referees that you warrant are not Relatives as defined by the Regulations

(h) at all times to act in good faith towards us and the Client; accordingly you agree to inform us

(i) if you no longer wish to remain on our database of candidates, or

(ii) if following an Assignment you do not currently wish us to provide a work finding service, for example where you have taken up employment with a third party (although we do not require you to provide the identity of that third party) or you do not wish to work through us, or

(iii) if you are unlikely to be available for work for any period, or

(iv) if you no longer wish to continue working under an Assignment for any reason

(i) to help us ensure that you are provided with facilities to which you are entitled by the Client or End User, applicable from 1st October 2011, you must inform us if you are not provided with access to suitable facilities and amenities on a Client site to which you feel you should have access or which are available to directly engaged staff undertaking similar roles

(j) that you will inform us immediately if

(i) you feel that you are being treated unfairly, or

(ii) any payment we make to you is incorrect, or

(iii) for any reason you consider that we are not meeting our statutory obligations towards you, or

(iv) you have any complaint about our

Client expectations

4. You acknowledge that, if the Client is to continue to use your services through us under an Assignment, the Client will expect those services to be provided by you on the basis that

(a) you undertake your work professionally, promptly, efficiently and in good faith using your own skill and expertise and with due care and to the best standards expected of you during the Work Time until the objectives of the work are completed and the Assignment is ended

(b) the standard set out in 4(a) requires that you comply with all applicable health and safety laws and regulations and, to the extent applicable, any statutory requirements relating to the type of work required for the provision of the Work Services

(c) as part of your function under the preceding clause, it is your responsibility to ensure your own safety and assess any risks or hazards that may affect your safety and to familiarise yourself with the working conditions and operating requirements at the Contract Site; this responsibility continues to apply even though the Client may provide you with its own internal policies, rules and regulations relating to safety or for the operation of equipment or machinery or relevant to working conditions, which you should comply with only to the extent that they relate to the proper performance by you of your work

(d) during the Work Time

(i) you follow the proper directions and instructions of the Client as to your work and allow the Client to exercise day to day control

(ii) you will allow the Client to supervise your work to the extent properly required to enable the Client to progress its work requirements

(iii) you abide by the reasonable rules and regulations that the Client indicates are relevant to external (i.e. non employed) personnel relating to security or operational matters but you will not be expected to follow any internal rules that relate solely to employees of the Client

(iv) if you are intending to be absent for any reason you will, as a matter of professional courtesy, notify the Client as soon as possible of your intention in order to enable the Client to progress its work requirements in your absence

(v) if the Assignment sets out any special requirements for the provision of the Work Services, that you take note of and perform your services in a way that does not conflict with those requirements

(e) you will not import any software onto the electronic or computer systems of the Client or End User, or use any email or internet access except with all due care without, and only to the extent authorised by, the prior written consent of the Client or End User as the case may be

(f) you will not use any facilities provided to you by the Client for any purpose other than is authorised by the Client

(g) you will not engage in work for any third party capable of being in conflict with the best interests of us or the

Acknowledgements

5. We may from time to time make enquiries and pass on comments and suggestions as between you, the Client and ourselves with the objective of ensuring the Assignment is being performed on a satisfactory basis for all concerned; we recommend that you raise with us any issues (including failure by the Client to sign a timesheet and treatment of you by others during the Assignment that you may find unacceptable) or questions as to instructions from the Client at the earliest time so that we can make the necessary enquiries and advise as we deem appropriate; we shall do our best to facilitate resolution at all times but if you wish to end the work we shall negotiate termination with the Client.

6. You acknowledge that the nature of temporary work is that its continuation is dependent upon the willingness of both you and the Client at any time; accordingly we may notify you and terminate an Assignment if the Client should advise us at any time, and by any means, that it no longer requires us to supply your services as a temporary agency worker, or if we should conclude that the Client may not meet its obligations to us, or if, in our opinion (which need not be reasonable) the work you are asked to undertake is not suitable for
7. You also acknowledge that, under the arrangements for an Assignment, the Client will be under no obligation to provide you, either directly or through us, with any advance notice of an end to an Assignment, or provide you with any reason for such termination, although it may choose to discuss any reason with you as part of its own policy concerning the handling of temporary personnel; if the Client asks you to leave, it is in your interests to inform us straightaway so that we can verify instructions from the Client to us and ascertain whether there is any prospect of the continuation of the Assignment; the Client has no right to terminate the Assignment or obligation to give you any notice; if you are informed of any intention to terminate you must immediately communicate this to us; only when we have confirmed to you that the Assignment is at an end is the Assignment terminated, as your contractual relationship concerning continuation of the Assignment is with us and not the Client; if the Assignment specifies that you are entitled to advance notice, we shall give you such notice
8. Following your acknowledgments above, you agree that you are not obliged by contract, either express or implied, to perform your work in any way other than in good faith and as you reasonably consider appropriate; however if you do not provide your services in accordance with the Client’s expectations the Client may ask us to terminate an Assignment and you acknowledge that if you have caused any damage to us or the Client through negligence or otherwise you may be liable for any loss claimed; nothing in this clause shall affect your separate obligations to us specified in this agreement.

What we ask of you

9. To enable us to provide a continuing and valuable service to you, and to a Client where appropriate, we need information from you at various stages, and you acknowledge that we may not be able to maintain the continuation of any work if you do not provide such information; accordingly, although you are not under any obligation to us, we ask that you let us know

(a) immediately if you do not consider the work suitable for you, in which event we will, if possible, discuss the matter with you and the Client

(b) if you have any reason to believe that the Client will not sign any timesheet in respect of your work, with any reasons for your belief

(c) immediately if you are likely to be absent from work for any reason during an Assignment, and if you are proposing to take a holiday, let us know in advance by completing our standard leave notification form or complying with our leave booking procedure as far in advance as is possible

(d) if you no longer wish to continue working under an Assignment, or if you are unlikely to be available for work for any

Contract for services

10. Throughout an Assignment Term you agree, as a self-employed temporary agency worker engaged by us for the purpose of supplying your services to the Client, to undertake the Work Services, but not so that any of the provisions in this agreement, other than under this clause and clauses 1 to 3 and 11 to 30, impose any obligation upon you unless expressly stated to the
11. This contract is a contract for services and for the avoidance of doubt we are not your employer nor are you our employee under any contract of employment or an employee of the Client; no contract of employment is expressed or implied by reason of this agreement or any terms ancillary to this agreement and any implied duty on the part of us as if we were your employer is excluded; specifically you do not have our authority to submit to any terms requested by a Client other than such that are stated as Special Terms ancillary to an Assignment, but the performance by you of any Special Terms is in accordance with the recognitions expressed herein and not pursuant to any specific obligation to us or the
12. You agree specifically that you will not allege, seek to maintain or hold yourself out to any party that you are an employee of ours or a Client, or that you are authorised by us to agree to any terms on our behalf at any
13. You further agree that

(a) you will not submit to the control of a Client to the extent that you consider that you have a direct contractual relationship with that Client

(b) you are not under our control

(c) you will at the end of each Assignment or immediately on request return to the Client any materials, documents or equipment of the Client which you have, or have had in your possession

(d) you will maintain insurance to the level required in a Proposal, if any, and provide us with evidence of such insurance upon

Warranties by you

14. You warrant and undertake that, and this warranty and undertaking is renewed on acceptance of each Proposal

(a) an adequate description of the services required to enable you to provide the Work Services has been given to you before the Assignment and, if you have been provided with a specification of work by the Client, you have the skill and expertise to meet such specification

(b) you have not been convicted of any criminal offence (other than road traffic offences) relevant to our decision to hire you to provide the services or the Client’s decision to allow you to access its site or systems, information or property for the purposes of supplying the services, nor is any charge pending for such an offence

(c) you are authorised to provide work services in the United Kingdom and have any relevant visa or entry clearance documentation

(d) you recognise that this agreement is a commercial contract for services and that there is no obligation upon us to provide any work to you, nor are you obliged to undertake any work other than under an Assignment

(e) we have no obligation to provide you with information or any service other than as specifically, and to the extent, stated in this agreement or required by statute

(f) in locating temporary work for you, and in agreeing to assist you as set out herein, we are providing you with a valuable service to enable you to obtain and continue with temporary work and you are not our employee

(g) you will notify us immediately should the information or warranties provided in accordance with clauses 14(b) or (c) no longer be

What you must not do

15. You agree that the arrangements recorded in this agreement between you and us reflect commercial terms, and that we have arrangements in place with each Client which entitle us to fees, and/or oblige us to protect the interests of the Client; accordingly, and in consideration of our services to you, you agree you will not .

(a) at any time divulge to any party or use for your own benefit any information capable of being confidential relating to the affairs, business or business method of us or the Client, or information received from us or the Client, except that which is in the public domain or is trivial or obvious or authorised to be released or required by Court Order to be disclosed

(b) at any time discuss with the Client either your rates of pay, or any other terms of your engagement with us, other than strictly as required for the proper objectives of the Work Services

(c) solicit or otherwise seek to induce any other person engaged by us or a Client to terminate his or her arrangement with us or the Client and/or enter into an arrangement with you or any person with whom you are dealing for the purposes of directly or indirectly providing work services to the Client

(d) act in conflict with the best interests of a Client or cause any damage or loss to a Client

(e) take any holiday during the first 21 days of commencement of an

16. You acknowledge and agree that bribery is a serious criminal offence; accordingly you must not do anything that may be construed or perceived by us as bribery, whether intended for our or your own advantage of any kind; without prejudice to any other remedy available to us, breach of this provision shall entitle us to terminate any Assignment and the Terms immediately without

Payment

17. Our arrangements with the Client require that normally we cannot invoice the Client for our fees in respect of work done by you unless we provide to the Client a copy of a timesheet in each case recording hours actually worked and verified and signed by an authorised representative of the Client or End User (“Signed Timesheet”); further as you are paid for time worked we cannot pay you unless we have a record from you of the actual time that you have worked; accordingly you will keep accurate records of the hours you have worked in each case and provide us with a Signed Timesheet promptly.
18. If it is not possible for you to obtain a Signed Timesheet, and you provide a timesheet to us correctly recording hours that you have worked together with a full and satisfactory explanation to us of the circumstances relating to the failure or refusal of the Client to sign or verify the timesheet we shall, subject to our reasonable verification that such hours have been worked by you, treat the timesheet as a Signed Timesheet for the purposes of payment to you.
19. You agree and acknowledge that, if you do not submit a Signed Timesheet to us promptly during an Assignment, payment to you may be delayed; you also agree that if you should fail to submit a timesheet to us because of your own default within 40 days of the end of the relevant Assignment we may suffer loss as we may be unable to recover sums due to us from the Client; if, as a consequence of your delay and after we have made reasonable efforts to obtain the same, we are unable to recover our fees from the relevant Client, we shall nevertheless pay you but you will be liable to us for any loss that we suffer. NOTE: YOU SHOULD SEND IN YOUR TIMESHEETS PROMPTLY TO AVOID DELAY IN PAYMENT. YOU MAY SUFFER LOSS IF YOU DO NOT DO
20. Subject to clauses 17 to 19 we shall pay you in accordance with the Payment Terms based on work performed by you during an Assignment, for time that you take as leave entitlement under the WTR, and for any Expenses, but not further or otherwise except as specifically required by
21. Sums due to you will be calculated at the Pay Rate, net of PAYE and employee National Insurance contributions (as required by s.44 Income Tax (Earnings and Pensions) Act 2003) and any other statutory deductions; we shall include sums due to you for time that you take as leave as referred to in clause 24(d) with the payment immediately following the time in the month that you take your statutory
22. Any sums owed by you to us under this agreement, including any excess payment of Holiday Pay over your statutory entitlement, may be deducted from any payment due to you at any time including upon termination of this
23. We undertake to pay you in respect of work done by you whether or not we are paid by the

Specific acknowledgements, absence and holidays

24. You acknowledge and agree that

(a) you are not authorised by us to accept any terms which the Client may seek to impose upon you and you will not accept any such terms without notifying us in writing in advance of your intention to do so

(b) you are not under any obligation to comply with any terms requested by a Client, but you may choose to do so in order to meet the expectations for your service

(c) during periods on an Assignment when you are not engaged in providing the Work Services and in between Assignments

(i) you have no obligation to work for us nor do we have any obligation to provide you with work, and

(ii) no period of work or obligation may be deemed either in relation to ourselves or a Client, and

(iii) you may work for any other person or company, and

(iv) the periods will not be taken into account in calculating any statutory entitlement unless otherwise specified by law

(d) you are entitled to rest breaks and annual leave only in accordance with the WTR, and the leave year for the purposes of the WTR commences on the 1st day of January each year

(e) bank and public holidays are working days and you are expected to work on these days, although you may take them as part of annual leave

(f) leave entitlement unused at the end of the leave year may not be carried over into the next leave year and you will not be entitled to be paid in respect of leave entitlement accrued but not taken during the Assignment Term except as provided for in the WTR upon termination

(g) your entitlement to Holiday Pay accrues and will be paid to you during any period of statutory leave or upon termination of your engagement with us in accordance with the WTR

(h) where the proportion of leave taken by you exceeds the proportion to which you are entitled under this agreement, except where you have such an entitlement under the WTR, you shall immediately, if we request you to do so, compensate us by repayment of all sums paid by us in respect of the excess leave including gross pay to you and all National Insurance payments we have paid on the relevant amount save to the extent that we are able to recover the same from any tax authority

(i) if we notify you of a minor amendment to this agreement such amendment will apply from the date of notification unless you shall within 14 days of receipt of such notification inform us in writing that the amendment is not

Termination and suspension

25. Either you or we may terminate an Assignment immediately by giving written notice if the other shall commit an insolvency event, namely in the case of us that we become insolvent within the meaning of the Insolvency Act 1986, or in the case of you that you are made
26. Either you or we may terminate an Assignment on or after the Commencement Date if a Notice to Terminate is specified for that party in an Assignment upon giving to the other notice in writing of not less than the relevant period of
27. We may terminate an Assignment with immediate effect regardless of any Assignment Term or Notice to Terminate expressed in an Assignment and without liability

(a) if we give notice to that effect in the event that you fail to provide information or references requested prior to the Commencement Date, within 10 working days of the Commencement Date, or in our opinion, you fail to provide a full and satisfactory service to the Client, or .

(b) if the Client Agreement is rejected by the Client prior to the Commencement Date, or is terminated for any reason, or if in our sole opinion (which need not be reasonable) we consider that you or the Client may not be able to or willing to perform your or its respective obligations to us, or that the work you are undertaking or being asked to undertake is not suitable for you, and we shall thereafter notify you verbally or otherwise of such termination

(c) if you are in breach of any obligation under this agreement, without prejudice to any claim arising from any such

28. You may terminate an Assignment if we are in material breach of any of the terms of this agreement, without prejudice to any claim arising from any such breach, provided that in the case of a breach that can be remedied you first give us written notice of the breach and we have not remedied such breach within 14 days of such
29. We may suspend the operation of an Assignment at our sole discretion at any time and for any period of up to 14 working days upon informing you of suspension. For the avoidance of doubt there shall be no entitlement to payment for the period of any such

General

30. It is further agreed that

(a) whilst we shall at all times act in good faith, we may remove your details from our database at any time

(b) we have no obligation to provide you with any information or service other than specifically as set out in this agreement or required by law

(c) we do not guarantee that any work will be found and we do not accept any liability if we do not locate any such work for you, nor do we guarantee that any work found will be suitable for you

(d) you recognise that a Client may withdraw an opportunity at any time before you have formally agreed to become engaged by such Client, and, whilst we shall endeavour to obtain accurate information from a Client, whether as to a role, nature of the work or otherwise, we accept no liability for information we have passed to you in good faith and cannot guarantee its accuracy

(e) the benefit of any work undertaken by you for the Client, including any copyright or intellectual rights of any kind in such work, shall be and remain the property of the Client and you will sign all documents required for verification of such rights as belonging to the Client

(f) you shall not be entitled to any benefits of any kind, except such as are specifically conferred by this agreement or are strictly imposed by statute

(g) neither party has any obligation to provide to, or carry out work for the other either during or following completion of an Assignment, save as specified in these Terms

(h) we shall not be liable for any loss or damages if work found for you is not suitable, for any action tort or breach of contract by a Client, for any failure by us to provide any information or service (save to the extent strictly required by law), or arising out of any representation including any mistake or misrepresentation made by a Client to you, or by us to you in good faith and deriving from inaccurate or incomplete information provided by a Client to us

(i) without prejudice to clause 30(h) our liability in any event, save for monies due for work done, shall be limited to direct loss only and shall not exceed £50,000 save where a limit is precluded by law

(j) no provision in this agreement is intended to, nor shall it, affect or prejudice any right you may have under any law relating to discrimination and all the provisions of this agreement are reasonable

(k) each portion of this agreement, defined by punctuation and paragraphs, is separate, distinct and severable and to give meaning to the intention of you and us the Court may modify any portion of this agreement that may otherwise be void; subject thereto any void portion may be severed, and the remaining provisions, including any such modified hereunder, shall continue in force

(i) clauses intended to have effect following termination shall survive termination

(m) this agreement will continue until terminated on one week’s written notice by one party to the other, save that you may not give notice during any period of an Assignment unless the terms of an Assignment permit you to do so

(n) this agreement is the sole agreement between you and us, supersedes any previous agreement between you and us relating to our services, and you have not relied on any representation made by us that is not set out in this agreement, and this agreement may not be varied save by agreement of both you and us (whether orally or otherwise) and confirmed in writing by us and signed by our authorised officer

(o) any notice under this agreement shall be in writing sent to the addressee at the last known address, fax number or electronic mail address, either respectively by first class post, or by fax or electronic mail, and shall be deemed to have been received, in the case of post, on the postal day following the day of posting and in the case of fax, on the date of transmission, and in the case of electronic mail, on the date electronic confirmation of receipt is received by us

(p) you are not entitled to assign this agreement or subcontract any part of the Work Services to any other party, but we may assign this agreement or any part of our obligation, including payment, under this agreement upon giving notice to you

(q) the Laws of England and Wales govern this agreement and the English Courts have sole

Agency Worker Complaints Procedure

(This procedure is non-contractual and CRS Group will inform agency workers if it amends or intends to depart from its provisions)

i. Initial Contact

As a worker placed with a client of CRS Group, you are working on a direct contract with CRS Group where you have agreed with us to provide your work services to that third party client.

Your contract is a contract for services with us and not with the client you are working for. Therefore any issues or complaints that you may have should be raised with us either using the informal or formal procedure below.

All queries, concerns or complaints should be raised at the earliest possible opportunity. This will allow us to work with you quickly and efficiently to deal with your concerns. It is particularly important that you raise any questions or problems that relate to your pay or any deductions without delay.

Please always remember that if you are not happy with something we will be unable to help you if the matter has not been drawn to our attention.

ii. Informal Procedure

In the first instance your query, concern or complaint should be raised directly with your Consultant. This can be done by telephone, email, letter or face- to-face. Your Consultant will make a record of the problem and deal with the matter appropriately.

If for any reasons you feel that you are unable to, or that it would be inappropriate to raise the matter with your Consultant, you should contact ask to speak to a Director, or address a letter to the Director of CRS Group, who will deal with the matter.

Your Consultant will use their reasonable endeavours to resolve the matter straightaway, however if they cannot resolve it at the initial enquiry stage, you will be provided with an estimate of how long it will take to investigate and respond to you with any findings. If an investigation is required, your Consultant will undertake it without undue delay. .

The outcome of the investigation and conclusion will be notified to you in writing or by email.

iii.Formal Procedure

If you feel that the matter is so serious that it would be inappropriate to deal with it using the informal procedure, or you are not satisfied with the outcome of the informal procedure the formal procedure should be used.

You should write with a statement setting out the nature of your complaint. In your statement you should make it clear that you are raising the issue under the formal procedure. The statement should be sent to your Consultant.

If you feel that is not appropriate to raise the matter with your Consultant, the statement should be sent to [manager] If you think that a meeting is necessary to discuss the issue, please explain why.

On receipt of your statement we will take one of the following steps:

(i) respond with an answer or suggestions in relation to the matter;

(ii) respond indicating that we are looking in to the issue and indicating when we expect to be able to get back to you;

(iii) invite you in for a meeting to formally review the matter; or

(iv) reply asking you for further details or verification of

In all cases we will endeavour to give you a full reply in relation to the matter raised within the timescales indicated by us or within a reasonable time. Please note that you will not be entitled to bring any third party to any meeting with us unless we have agreed to there presence in writing.

Once a full investigation has been undertaken we will write to you setting out our findings and the conclusion.

iv. Appeals

If, at any stage during the informal or formal procedure you are not satisfied with the manner or way in which your complaint is being dealt with you should write to [the Senior Manager] giving reasons as to why you are not satisfied.

The Senior Manager will review the situation and perform an investigation if necessary.

You will be notified in writing of the outcome of the appeal, including any action that will be taken if appropriate.

Health and Safety Advice

As a valued member of CRS Group temporary workforce it is important that you are aware of the Health and Safety at Work Act. This is a law that protects people at work and the general public. We all have a legal as well as moral obligation to comply with the health and safety issues that may affect us ad also the people around us. CRS Group is committed to the health and safety at work act and the aim of this leaflet is to make you aware of your responsibilities as well as our responsibilities. We are also taking the opportunity to include some important information on safety issues in an office environment, lifting carrying, protective clothing and equipment as well as the procedure for reporting accidents.

Our responsibilities

• We will always try to match your capabilities and skills to your assignments and the needs of our clients.
• As far as possible and is reasonably practical, CRS Group will do all they can to ensure you have a safe workplace and receive the relevant health and safety instruction and training.
• The company you are assigned to, as a temporary is responsible for your health and safety whilst you are working with them. CRS Group will ensure you are given information on safety procedures so that you can carry out your task safely.
• If you are unsure or do not understand anything please ask for clarification

Your responsibilities

• On the first day of your assignment ask about the company safety policy
• Observe and co-operate with the safety procedures of the company and ensure you never attempt to operate unfamiliar equipment or undertake tasks you believe are unsafe.
• Know the procedures to adopt in the event of a fire and familiarise yourself with the fire exits.
• Report any potentially hazardous situations to your supervisor on site
• Ensure you report all accidents or incidents to your line manager on site (however trivial they may seem)
• Please also ensure you report any accident to CRS Group
• Take care of your health and safety as well as others who may be affected by your work.

Safety in the Work Place

• Only operate or use equipment that you are authorised and trained to use.
• Report any defective equipment to your manages/supervisor
• You should not under any circumstances attempt to repair it.
• Ensure all work areas clear and tidy and floor areas are clear of rubbish.

Lifting and carrying

• It is important you never try to lift more than you can manage easily. The following guidelines should help you
• Bend your knees and keep your back straight and your arms as close as possible to your body with your elbows tucked in, straighten your knees to stand.
• If the load is uneven make sure the heaviest part is closest to your body and never attempt to lift the object above the height of your head.
• Always make sure you can see clearly over the load
• Get help if you think anything is too heavy or awkward to lift on your own
• Always use a trolley or other appropriate equipment if available

Protective clothing and equipment

• Where necessary protective clothing and footwear is essential to protect you and keep you safe while you work
• Please make sure you know how to wear it or use it correctly
• Please look after it and should it need replacing or be damaged in any way you should inform your manager or supervisor on site.

Reporting accidents

• If you are involved in an accident or witness an accident whilst on an assignment, you should follow the procedures given below:
• Immediately report the accident to your manager or supervisor on site
• Make sure you record all details into the accident book of the company where you are on assignment
• You should ask to see the company First Aider or appointed person if you have received an injury, which requires treatment
• Contact CRS Group as soon as possible to advise them. You will also be asked to complete the details in the CRS Group accident book.
• Ensure you keep CRS Group informed if you have any after-effects of the accident which should also include any periods of incapacity for work

Remember

• You should only undertake work after appropriate training
• Do not undertake task you believe is unsafe — see your manager/supervisor on site
• If you are uncertain ask for guidance

I have read and understood this document provided by CRS Group and agree to all terms and conditions:

By signing you are agreeing that you have not been coerced into registering with CRS Group and no one has threatened you or taken money from you in order to find work.